Richard A. Spreng - Researcher Profile

Publications

4 shown

A Reexamination of the Determinants of Consumer Satisfaction

Richard A. Spreng , Scott MacKenzie , Richard W. Olshavsky

Although the “disconfirmation of expectations” model continues to dominate research and managerial practice, several limitations indicate that it is not a complete picture of sa...

1996 Journal of Marketing 1875 citations

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Lester W. Johnson , Richard A. Spreng , Paul G. Patterson

1996 Journal of the Academy of Marketing S... 693 citations

Modeling the determinants of customer satisfaction for business-to-business professional services

Paul G. Patterson , Lester W. Johnson , Richard A. Spreng

1997 Journal of the Academy of Marketing S... 386 citations

A Desires Congruency Model of Consumer Satisfaction

Richard A. Spreng , Richard W. Olshavsky

1993 Journal of the Academy of Marketing S... 268 citations

Frequent Co-Authors

Researcher Info

h-index: 4
Publications: 4
Citations: 3,222
Institution: Michigan State University

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Impact Metrics

h-index 4

h-index: Number of publications with at least h citations each.