Keywords
BusinessCustomer satisfactionMarketingProfessional servicesCustomer retentionBusiness administrationService qualityPublic relationsService (business)
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Publication Info
- Year
- 1997
- Type
- article
- Volume
- 25
- Issue
- 1
- Pages
- 4-17
- Citations
- 386
- Access
- Closed
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Cite This
Paul G. Patterson,
Lester W. Johnson,
Richard A. Spreng
(1997).
Modeling the determinants of customer satisfaction for business-to-business professional services.
Journal of the Academy of Marketing Science
, 25
(1)
, 4-17.
https://doi.org/10.1007/bf02894505
Identifiers
- DOI
- 10.1007/bf02894505