Paul G. Patterson - Researcher Profile

Publications

3 shown

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Lester W. Johnson , Richard A. Spreng , Paul G. Patterson

1996 Journal of the Academy of Marketing S... 693 citations

Brave new world: service robots in the frontline

Jochen Wirtz , Paul G. Patterson , Werner H. Kunz +4 more

Purpose The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that s...

2018 Journal of service management 1880 citations

Modeling the determinants of customer satisfaction for business-to-business professional services

Paul G. Patterson , Lester W. Johnson , Richard A. Spreng

1997 Journal of the Academy of Marketing S... 386 citations

Frequent Co-Authors

Researcher Info

h-index: 3
Publications: 3
Citations: 2,959
Institution: UNSW Sydney

External Links

ORCID Profile Google Scholar

Identifiers

ORCID: 0000-0003-4588-1510

Impact Metrics

h-index 3

h-index: Number of publications with at least h citations each.