Keywords
SERVQUALBusinessService qualityMarketingPerceptionQuality (philosophy)Service (business)Consumer satisfactionAdvertisingPsychology
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Publication Info
- Year
- 1990
- Type
- article
- Volume
- 66
- Issue
- 1
- Pages
- 33-55
- Citations
- 2929
- Access
- Closed
External Links
Citation Metrics
2929
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Cite This
James M. Carman
(1990).
Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions.
Journal of Retailing
, 66
(1)
, 33-55.