Keywords
Service qualityMarketingValue (mathematics)Service (business)Empirical researchCustomer satisfactionQuality (philosophy)Consumer behaviourServices marketingPsychologyConsumer satisfactionBusinessComputer scienceMathematics
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Publication Info
- Year
- 2000
- Type
- article
- Volume
- 76
- Issue
- 2
- Pages
- 193-218
- Citations
- 6253
- Access
- Closed
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Cite This
J. Joseph Cronin,
Michael K. Brady,
G. Tomas M. Hult
(2000).
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments.
Journal of Retailing
, 76
(2)
, 193-218.
https://doi.org/10.1016/s0022-4359(00)00028-2
Identifiers
- DOI
- 10.1016/s0022-4359(00)00028-2