Mary W. Sullivan

University of Chicago

h-index

Publications

4,540

Citations

Publications

1 shown

The Antecedents and Consequences of Customer Satisfaction for Firms

Eugene W. Anderson , Mary W. Sullivan

This research investigates the antecedents and consequences of customer satisfaction. We develop a model to link explicitly the antecedents and consequences of satisfaction in a...

1993 Marketing Science 4540 citations

Frequent Co-Authors

Eugene W. Anderson

University of Michigan

Researcher Info

h-index: 1
Publications: 1
Citations: 4,540
Institution: University of Chicago

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Impact Metrics

h-index 1

h-index: Number of publications with at least h citations each.