Keywords
Service (business)BusinessMarketingService designConceptual modelService level objectiveService guaranteeService delivery frameworkComputer science
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Publication Info
- Year
- 1993
- Type
- article
- Volume
- 21
- Issue
- 1
- Pages
- 1-12
- Citations
- 2625
- Access
- Closed
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Cite This
Valarie A. Zeithaml,
Leonard L. Berry,
A. Parasuraman
(1993).
The Nature and Determinants of Customer Expectations of Service.
Journal of the Academy of Marketing Science
, 21
(1)
, 1-12.
https://doi.org/10.1177/0092070393211001
Identifiers
- DOI
- 10.1177/0092070393211001