A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures
Government and business have become more concerned with measuring market performance in terms of consumer satisfactions and dissatisfactions (CS/D). This article is concerned wi...
Publications
1 shownResearcher Info
- h-index
- 1
- Publications
- 1
- Citations
- 110
- Institution
- University of Illinois Chicago
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Impact Metrics
h-index
1
h-index: Number of publications with at least h citations each.