Abstract

Three studies investigated the relationships among employees' perception of supervisor support (PSS), perceived organizational support (POS), and employee turnover. Study 1 found, with 314 employees drawn from a variety of organizations, that PSS was positively related to temporal change in POS, suggesting that PSS leads to POS. Study 2 established, with 300 retail sales employees, that the PSS-POS relationship increased with perceived supervisor status in the organization. Study 3 found, with 493 retail sales employees, evidence consistent with the view that POS completely mediated a negative relationship between PSS and employee turnover. These studies suggest that supervisors, to the extent that they are identified with the organization, contribute to POS and, ultimately, to job retention.

Keywords

Perceived organizational supportSupervisorPsychologyPerceptionTurnoverVariety (cybernetics)Employee retentionOrganizational commitmentSocial psychologyJob satisfactionMarketingBusinessManagement

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Publication Info

Year
2002
Type
article
Volume
87
Issue
3
Pages
565-573
Citations
2563
Access
Closed

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Robert Eisenberger, Florence Stinglhamber, Christian Vandenberghe et al. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention.. Journal of Applied Psychology , 87 (3) , 565-573. https://doi.org/10.1037/0021-9010.87.3.565

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DOI
10.1037/0021-9010.87.3.565