Abstract
The initial impact stage and conflict stage may be necessary aspects of the experience that general practitioners endure when they have a complaint made against them. Support structures should, however, be in place to help general practitioners through these stages.
Keywords
ComplaintFeelingAngerPsychologyIndignationMedicineQualitative researchThematic analysisAnxietySocial psychologyPsychiatry
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Publication Info
- Year
- 1999
- Type
- article
- Volume
- 318
- Issue
- 7198
- Pages
- 1596-1599
- Citations
- 183
- Access
- Closed
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Cite This
Aniket Jain,
Jane Ogden
(1999).
General practitioners' experiences of patients' complaints: qualitative study.
BMJ
, 318
(7198)
, 1596-1599.
https://doi.org/10.1136/bmj.318.7198.1596
Identifiers
- DOI
- 10.1136/bmj.318.7198.1596