Complaints and Disenrollment at a Health Maintenance Organization
Two options for dissatisfied customers are to voice their grievances or to stop doing business with the offending organization. The choice may be influenced by buyer loyalty. Da...
Publications
1 shownFrequent Co-Authors
Researcher Info
- h-index
- 1
- Publications
- 1
- Citations
- 47
External Links
Identifiers
- ORCID
- 0000-0002-3172-1041
Impact Metrics
h-index
1
h-index: Number of publications with at least h citations each.