Keywords
Public financeEconomicsMacroeconomics
Affiliated Institutions
Related Publications
Managing consumer expectations of low‐margin, high‐volume services
Service firms operating on low margins per transaction must generate a high volume of business to survive the competitive environment of the 1990s. Firms must raise the expectat...
A Multistage Model of Customers' Assessments of Service Quality and Value
This article develops a model of how customers with prior experiences and expectations assess service performance levels, overall service quality, and service value. The model i...
Customer Switching Behavior in Service Industries: An Exploratory Study
Customer switching behavior damages market share and profitability of service firms yet has remained virtually unexplored in the marketing literature. The author reports results...
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Are there economic benefits to improving customer satisfaction? Many firms that are frustrated in their efforts to improve quality and customer satisfaction are beginning to que...
A Price Expectations Model of Customer Brand Choice
The authors develop, calibrate, and test a disaggregate model of customer brand choice with customers’ price expectations as the mediating construct. They use a two-stage modeli...
Publication Info
- Year
- 1999
- Type
- article
- Volume
- 16
- Issue
- 1
- Pages
- 45-82
- Citations
- 33
- Access
- Closed
External Links
Social Impact
Altmetric
PlumX Metrics
Social media, news, blog, policy document mentions
Citation Metrics
33
OpenAlex
Cite This
Bosang Lee
(1999).
Calling Patterns and Usage of Residential Toll Service under Self Selecting Tariffs.
Journal of Regulatory Economics
, 16
(1)
, 45-82.
https://doi.org/10.1023/a:1008131714712
Identifiers
- DOI
- 10.1023/a:1008131714712