Service Quality: A Measure of Information Systems Effectiveness
The IS function now includes a significant service component. However, commonly used measures of IS effectiveness focus on the products, rather than the services, of the IS func...
Publications
2 shownAnalyzing the past to prepare for the future: writing a literature review
A review of prior, relevant literature is an essential feature of any academic project. An effective review creates a firm foundation for advancing knowledge. It facilitates the...
Frequent Co-Authors
Researcher Info
- h-index
- 2
- Publications
- 2
- Citations
- 8,567
- Institution
- University of Georgia
External Links
Identifiers
- ORCID
- 0000-0003-0664-8337
Impact Metrics
h-index
2
h-index: Number of publications with at least h citations each.