Service Breakthroughs: Changing the Rules of the Game
What do Citicorp, UPS, and Marriott have in common? They are service providers, firms that changed the rules of the game in their respective industries by consistently exceedin...
Publications
1 shownFrequent Co-Authors
Researcher Info
- h-index
- 1
- Publications
- 1
- Citations
- 460
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Impact Metrics
h-index
1
h-index: Number of publications with at least h citations each.