Publications

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Politeness

This study is about the principles for constructing polite speeches. The core of it first appeared in Questions and Politeness, edited by Esther N. Goody (now out of print). It ...

1987 Cambridge University Press eBooks 9382 citations

Usability Engineering

From the Publisher: Written by the author of the best-selling HyperText & HyperMedia, this book provides an excellent guide to the methods of usability engineering. Special fea...

1993 9352 citations