Abstract
The System Usability Scale (SUS) is the most widely used standardized questionnaire for the assessment of perceived usability. This review of the SUS covers its early history from inception in the 1980s through recent research and its future prospects. From relatively inauspicious beginnings, when its originator described it as a “quick and dirty usability scale,” it has proven to be quick but not “dirty.” It is likely that the SUS will continue to be a popular measurement of perceived usability for the foreseeable future. When researchers and practitioners need a measure of perceived usability, they should strongly consider using the SUS.
Keywords
UsabilitySystem usability scaleScale (ratio)Usability engineeringWeb usabilityComputer sciencePluralistic walkthroughHuman–computer interactionGeographyCartography
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Publication Info
- Year
- 2018
- Type
- article
- Volume
- 34
- Issue
- 7
- Pages
- 577-590
- Citations
- 1597
- Access
- Closed
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Cite This
James R. Lewis
(2018).
The System Usability Scale: Past, Present, and Future.
International Journal of Human-Computer Interaction
, 34
(7)
, 577-590.
https://doi.org/10.1080/10447318.2018.1455307
Identifiers
- DOI
- 10.1080/10447318.2018.1455307