Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings

1980 Administrative Science Quarterly 2,604 citations

Abstract

Growing disillusionment among new members of organizations has been traced to inadequacies in approaches to organizational entry. Current directions of research on organizational entry and their limitations are described, and a new perspective is proposed. The new perspective identifies key features of newcomers' entry experiences, including surprise, contrast, and change, and describes the sense-making processes by which individuals cope with their entry experiences. Implications for research and practice on organizational entry are drawn.

Keywords

SurprisePerspective (graphical)Organizational changeOrganizational learningOrganization developmentOrganizational studiesPsychologyPublic relationsOrganizational commitmentSociologySocial psychologyPolitical scienceKnowledge managementComputer science

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Publication Info

Year
1980
Type
article
Volume
25
Issue
2
Pages
226-226
Citations
2604
Access
Closed

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Meryl Reis Louis (1980). Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings. Administrative Science Quarterly , 25 (2) , 226-226. https://doi.org/10.2307/2392453

Identifiers

DOI
10.2307/2392453